F.A.Q & Contact Information
Customer account
Lost username or password:
- If you’ve lost your password, click on “I’ve lost my password” or an equivalent link.
You will receive an email to reset your password. - If you have lost your login or email address, please create a new customer account.
- If you do not receive an email to reset your login, please contact us at contact@mitsukatta.com.
Connection problem:
- If you are unable to connect to our site, please check your login details.
- If the problem persists, create a new customer account.
Save cart:
The contents of a shopping cart are retained for 30 days if the owner is logged in to his or her customer account at the time the cart is placed in the shopping cart. Shopping baskets are not saved for visitors to our online store; it is necessary to have opened a customer account and be logged in to your account for the basket to be saved.
Shipping, delivery and returns
Shipping zone:
Mitsukatta is a Japanese boutique located in Japan.
We ship from Fukuoka and Okinawa.
Delivery time:
National territory (Japan):
- Between 1 and 3 days from Fukuoka
- Between 4 and 7 days from Okinawa
International territory:
- Between 6 and 21 days for European countries, England, Australia and the U.S.A. (with the exception of islands (Sicily, Dom-Tom, Guam etc.)
- For overseas territories, allow 3 to 5 weeks.
Added to this are preparation times.
To find out more, go to the ORDER category tab:
- Order preparation time
Shipment by airmail:
All orders placed in our online store are shipped by airmail.
Services used from Japan:
- Japan Post (for certain destinations, including Asia and Japan).
In this case, your parcel will be delivered by your letter carrier. - Yamato Transport (for certain international destinations and territories).
In this case, your parcel is delivered as a Colissimo by your letter carrier or an independent service.
This depends on the configuration of the postal service in your country of residence.
Shipment by boat:
You’re not in a hurry and want to order several items in bulk.
Take advantage of lower shipping costs for larger orders by opting for sea freight.
If you are interested in this delivery service, please prepare your basket and contact us for a quote.
contact@mitsukatta.com
Customs fees
In accordance with current legislation, customs duties and other import taxes are the responsibility of the buyer or purchaser (the person responsible for receiving the order).
We do not pay or reimburse any customs duties or import taxes.
Method of payment
On our Mitsukatta online store, all purchases are paid directly to PayPal.
No banking information is stored on our site.
If you don’t have a PayPal account, you can pay by credit card at PayPal.
Are you new to PayPal and worried about the reliability and security of your payments?
Contact PayPal for more information about their payment and refund methods.
Returns and refunds
We accept returns within 30 days of receipt of order.
Refunds are unconditionally accepted if the returned item is in its original condition.
Delayed delivery:
Japan is prone to natural disasters such as typhoons, earthquakes, tsunamis and volcanic eruptions.
In the event of a disaster, we contact customers whose orders have been affected in the affected regions, and make refunds where necessary.
Control
Order preparation time:
Depending on the pace of work in our stores and the receipt of new orders on our 2 online stores, our order preparation times range from 1 to 10 working days.
- These delays are in addition to postal transit times and are especially important if you are hoping to receive your order around Christmas or a special occasion…
To find out more, go to the SHIPPINGcategory tab:
- Delivery time
Cancel an order:
We accept the cancellation of an order without stating a reason, provided that the order has not yet been dispatched.
exchange an item:
- If the order has not yet been dispatched, we agree to exchange the item ordered for another.
- If you wish to exchange your item after receiving it, please contact us to let us know at:
contact@mitsukatta.com
Order history:
If you have created a customer account on our site before placing your order, your order history is available in your customer profile.
Need an invoice:
By default, our invoices are written in Japanese and accompany your order if you live in Japan.
For international customers, you can obtain your invoice via PayPal, as this is how you pay for your purchases on our site.
Click on the corresponding purchase amount, then print your invoice.
No letter carrier's notice:
If you are away from home, the letter carrier may not leave a delivery notice for your order.
Please be aware of delivery times.
In the event of a problem, please do not hesitate to contact us or your post office directly, as your parcel may be awaiting collection.
Order not received:
Outside Japan, parcel holding times at post offices are generally 15 days.
Once this period has elapsed, packages are returned to sender.
If you encounter this problem, please contact us at the following address: contact@mitsukatta.com
Wrong order content:
If you receive a different item from the one you ordered, or if the contents of your order do not correspond to the items you ordered, please contact us at the following address: contact@mitsukatta.com
Return an order:
The return of a parcel or item is free and unconditional. You do not need to justify your decision, nor do you have to fear a refusal on our part. However, it is necessary to contact us beforehand, as return procedures may vary from one country to another. What’s more, your post office may charge you a fee which, in principle, must be covered by our service. Before returning an item or an order, please contact us at
contact@mitsukatta.com.
Frequently asked questions
Request samples:
Due to abuse, we have decided to stop supplying samples on a permanent basis.
Possible translation:
Our native language is Japanese.
- The sewing patterns in our store are written in Japanese.
- The books and magazines available in our store are also in Japanese.
To be able to read and understand the information contained in these documents, you’ll need to download a text translation application to your phone.
We recommend the “Google Lens” application, which is completely free and ad-free.
* This application lets you translate an entire text with just a photo.
Resell our products:
You are authorized to sell on your behalf all items ordered on our online store Mitsukatta.com
Basket limited in quantity:
Our shipping costs are fixed for a given weight category, up to a maximum of 2 kg.
When the contents of a basket exceed the weight of 2 kg, it is no longer possible to add additional items.
In this case, if you wish to complete your purchases, validate your current basket and place your order.
Then prepare a new basket to place a second order.
Rates for professionals
- We make no distinction between private individuals and professionals.
- Our prices are the same for everyone, and apply to both private and professional customers.
- We do not offer special rates for professionals.
Receive orders quickly:
Orders are prepared on a first-come, first-served basis.
No order is prepared or dispatched on a priority basis to the detriment of another.
To find out more, see the tabs:
- Order preparation time
- Delivery time
No PayPal account:
If you don’t have a PayPal account, you can pay for your purchases by clicking on “Pay by credit card”.
This will allow you to pay for your PayPal purchases by credit card without opening a PayPal account.
Note: For security reasons, no banking information is stored on our site.
All purchases made on our Mitsukatta online store must be paid directly to PayPal.
Our valuable advice
Create a customer account:
Creating a customer account offers a number of advantages:
- Your shopping cart is kept for 30 days, provided you are logged in to your customer account when you place your order.
- All past orders are saved in your order history.
- Your delivery information is automatically pre-filled, facilitating the payment process for future orders.
Keep your login details:
An update on our side or yours, a change of search engine or screen may result in the loss of your login details.
- Keep your e-mail address, login and password separate.
Don't be in a hurry:
- Orders are prepared on a first-come, first-served basis.
No order has priority over another. - For international orders only:
Please avoid ordering from our store if you need a fast delivery, e.g. for Christmas, birthdays, weddings, etc.
Our order preparation times vary between 1 and 10 days.
Added to this are postal transit times, which can take up to 3 weeks, and up to 5 weeks for islands.
Contact us in an emergency
To reach us quickly, write to:
contact@mitsukatta.com
As the subject of your message, send it to Ms KOBAYASHI Linda, followed by your problem.
You can also contact us on Etsy by visiting:
Mitsukatta – Etsy
Then click on any of the product sheets in our store.
Then, at the bottom left of the product page, click on “Send a message to Mitsukatta”.
Store hours
Monday – Friday: 10am – 6pm
Saturday: 10am – 8pm
Sundays and public holidays: Closed
Find us on Etsy
Contact us
Email: contact@mitsukatta.com
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